Cluster Officer
Uttar Pradesh & Rajasthan

Role & Responsibilities:

  • Responsible for identifying, creating and developing customer base in the business cluster
  • Responsible for offering and selling financial services solutions, especially micro credit to MSMEs in the cluster
  • Supervising team of Cluster Coordinator to generate customer leads for credit solutions in the market
  • Developing market maps and sales pitch for customer lead generation
  • Manage a customer base and loan portfolio of the business centers
  • Supervise & enhance operational processes, controls and record management at the centers
  • Maintain & review cluster MIS in system
  • Solve customer related issues and support customer query resolution
  • Maintain brand presence and good repute in the cluster
  • Develop and manage the channel extension partners for business generation
  • Regular field visits to customers to ensure credit assessment process & loan management
    • Customer Field Verification
    • Conduct Loan Disbursements
    • Loan Utilization Checks
    • Timely Repayments of Loans
    • Portfolio Quality Management (PQM)
    • Deep Customer Engagement
    • Livelihood Linkages
    • Offer Insurance Services

Skills required

  • Graduate in any discipline, candidate having Post-Graduation in Business Administration, Social Work, Rural Entrepreneurship, Banking, Economics or related discipline will be given preference.
  • At least 3-5 years’ experience in MSME lending or financial solutions
  • Candidates with credit management & Financial Inclusion experience in Clustering finance deserve higher priority in
  • Good communications and interpersonal skill;
  • Dedicated & Passionate about impact & community related work
  • Good command of spoken and written in both Hindi & English;
  • Proficiency in use of MS Word, Excel and PowerPoint.