Role & Responsibilities:
- Responsible for identifying, creating and developing impact programs for customers
- Maintain customer dairies and deep customer connect Development of field engagement models for welfare & livelihood linkages to deep customer connect Developing new partnership with channel partners including NGOs for skill upgrade & certifications of our customers
- Developing new training modules and financial education content for customer engagements.
- Define and implement impact assessment methodologies to track customer development lifecycle
- Manage the SPM goals in each cluster by designing, implementing and tracking the metric
- Collect sample data in the field every month on key metrics
- Various task to include:
- Customer profiling & visits
- Mapping of social welfare schemes and livelihood linkages
- Discover & develop programs partnership for large scale impact
- Raise CSR /State and agency grants for specific programs
- Develop content and marketing plans
- Conduct financial literacy & awareness
- Develop customer stories, video content
- Collaborate on new projects like chatbot/digital diaries
- Conduct field survey to assess ongoing impact
- Publish impact newsletters & quarterly SPM reports
Qualifications & Skills required
- Graduate in any discipline, candidate having Post-Graduation in Data, Sociology, Psychology, Economics, Social Work will be given preference.
- 1-3 years experience in impact & development sector would be useful. Candidates with internship experiences can apply
- Experience in developing and managing business partnerships
- Experience in field work and data collections
- Working knowledge of data collection & statistical tools would be useful
- Dedicated & passionate about impact & community related work
- Proficiency in use of MS Word and Excel